I've never had any issues with them all the years I've been buying from them, but this mistake certainly annoyed me beyond belief.

I ordered a set of Grenade christmas tree decorations as a present for my brother for x-mas, because I thought he'd like them. A couple of days later, I was overjoyed when the package arrived. Quick service, ho! But, that's when the trouble started. I looked at the package and thought it seemed a tad on the large side for a set of baubles.

*rip shred tear*

"Oh... Well, that's not mine."

Instead of these [link] I got this [link] . A Postman Pat sorting office playset.

What the fuck!?

So, I visited their site to find a contact email address. None. Tried the phone number. Busy. FINALLY found an email for them on a third party information site and emailed them. No answer.

I finally got through to them today on the phone.

Much hassle later and repeating of information I'd told them twice already because they were fucking deaf or something, they sent me an email with postage.

HOWEVER!

I can't get my baubles because they are now out of stock and they won't be getting anymore in ever.

THE FUUUUCK!? If they'd have sent me the right product in the first fucking place!